At indocair, the enjoyment of gaming should always stay within healthy limits. We offer a range of tools and resources to help every player engage with our platform responsibly.
Online gaming should be an enjoyable source of entertainment — not a cause of stress or financial hardship. At indocair, we believe every player deserves a healthy, safe, and fully controlled gaming experience.
Indocair's Responsible Gaming Policy is more than just a document — it is our genuine commitment to the well-being of every player. We provide self-control tools accessible directly from your account, customer support trained in problem gambling issues, and resources to help you or a loved one whenever needed.
Remember: Gaming should be played for fun. Any betting activity should be treated as entertainment, not as a way to earn income or solve financial problems. Set your limits before you play, and always stay within your means.
Enjoy gaming as a leisure activity, not an obligation.
Set a budget and playing time before you start.
Stop when you have had enough, without feeling compelled to keep going.
Do not hesitate to contact support whenever you need to.
We offer a range of practical tools you can use on your own to ensure a healthy and controlled gaming experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and can only be decreased instantly or increased after a 24-hour waiting period.
Control how long you play each session. When your time limit is reached, the system will notify you automatically so you can take a break and move on to other activities.
Choose to take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers.
If you feel the need to stop completely for an extended period, you may apply for self-exclusion for 6 months, 1 year, or permanently.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the system will automatically block any further wagering.
Use third-party blocking software to limit access to gambling sites on your devices. indocair fully supports this as an additional layer of protection.
All self-control tools are accessible directly from your indocair account without needing to contact customer support. Follow these simple steps:
Access your indocair account via the official website or mobile app.
Click the profile icon in the top-right corner and select "Account Settings".
Find the "Responsible Gaming" or "Self-Control" tab in the settings menu.
Choose the type of limit you want to set, enter the desired value, and confirm.
Most limits take effect immediately. Increased limits require a 24-hour waiting period for your protection.
Problem gambling can happen to anyone. Recognising the early signs is the first step to getting help. Take note if you experience any of the following:
Answer the questions below honestly. If you answer "Yes" to more than two questions, we encourage you to reach out to support or use the available self-control tools.
Have you ever played longer or spent more than you originally planned?
Have you ever felt the urge to gamble with money meant for daily essentials such as rent, bills, or food?
Have family members or friends ever expressed concern about your gambling habits?
Have you ever tried to stop or cut back on gambling but were unable to?
Do you feel uncomfortable, restless, or irritable when trying to cut back or stop gambling?
Have you ever hidden your gambling activity or lied about how much time or money you have spent?
Reach our support team, trained in responsible gaming issues, available 24/7 — confidentially and without judgment.
Send your confidential enquiries to our dedicated responsible gaming team at [email protected]. Replies within 1–2 business days.
We encourage players who need deeper support to seek professional counselling from accredited organisations in Malaysia.
If you need immediate assistance, access your account settings to activate self-exclusion instantly with no waiting period.
Responsible gaming is a shared commitment between the platform and its players. This is indocair's commitment to you.
Answers to questions frequently asked by indocair players about responsible gaming.
Create your indocair account today and enjoy a safe, controlled, and entertaining gaming experience. We are always here to ensure you get the best experience possible.
Platform for users aged 18 and above. Please play responsibly.